Customer Support

As reflected in our vision statement, we strive to be the company from which customers prefer to purchase lighting controls. To this end, providing a pleasant and efficient experience when communicating with us for any reason is vital. 

Phone

(203) 678-4224

Terms & Conditions

 

Warranty Statement

BLP Technologies, Inc warranties its SENSORWORX products to be free from defects in materials and workmanship and to perform under normal and proper use for a period of five (5) years from purchase. BLP Technologies’ only obligation is to correct such defects by repair or replacement of the products, at its option. There are no implied warranties of any kind, including merchantability and fitness for a particular purpose, but if any implied warranty is required by the applicable jurisdiction, the duration of any such implied warranty is limited to five years. The total liability of BLP Technologies on any and all claims of any kind, including but not limited to warranty claims, shall in no event exceed the purchase price of the product(s) that give rise to the claim. This warranty does not cover incidental or consequential damages arising out of, or in connection with, the use or performance of this product or other indirect damages with respect to loss of property, revenue or profit, or cost of removal, installation or re-installation.

Pricing

Prices are subject to change without notice. In the event of price increases, all in house orders will be filled at lower prices provided orders are released for shipping prior to the price increase.

Sales Tax

We are required to collect and remit sales tax on shipments into the states of CT and FL unless the purchaser supplies us with a signed official state resale certificate or sales tax exemption certificate with the order. Receiver is responsible to collect and remit sales tax, if any, and any other taxes as required by that state for shipments to states other than those listed above.

Order Cancellation Charge

Cancellation of any order must be authorized prior to shipment to avoid cancellation and/or return charges. Orders requiring any custom components, programming, or features may not be canceled. If a delivery is refused at destination; warehousing, delivery and return costs will be charged to the customer.

Product Specification & Approval

Product specifications are subject to change without notice. The acceptance and approval of our products for individual project specifications is not warranted by our company.

Payment Terms

Upon credit approval, standard credit terms are 1%, Net 30 days from date of invoice.

Freight Allowance

Any individual shipment having a sale price of $1,000.00 qualifies for our pre-paid freight allowance policy. Freight prepaid discounts may be taken at the time of payment if the invoice is paid within the established credit terms. SENSORWORX reserves the right to select best transportation method for orders qualifying for freight allowance. Customer may select alternative shipping services (including expedited services) but will assume all costs.

Missing and Damaged Items

All damaged or missing items must be reported to factory within 48 hours of receipt of order.

Return Merchandise

Returns will not be accepted without prior authorization from SENSORWORX in the form of an RMA number. Debit memos are not accepted. Custom products are not returnable. Returned value must be greater than $100.00. Return requests must be within 90 days of date of shipment. Factory credit will be issued based on the original invoice price, less a restocking and/or reconditioning charge of up to 30%. Return freight is the responsibility of the customer or will be deducted from the credited amount. Credit will only be given for merchandise in resalable condition.

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WHAT IS SensorWorx

SENSORWORX is a new brand of lighting controls that is redefining the occupancy sensor category. At the core of this claim is the incorporation of key innovations in three areas: Technology, Convenience, and Manufacturing Quality. 

Technology

SENSORWORX products have been designed from the ground up utilizing the latest technology in electronics; creating a powerful foundation for performance and features.

Quality

SENSORWORX products are proudly made in the USA, at our state-of-the-art electronics manufacturing facility in Connecticut.

 

 

Convenience

Careful consideration has been given to the mechanical designs of SENSORWORX products to simplify and enhance the installation experience of an electrical contractor.

 

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Our Journey

Founded by engineers with decades of experience in lighting controls, the team behind SENSORWORX has an unmatched resumé of bringing high quality and innovative products to the lighting and building control marketplace. We invite you to follow us as we grow the SENSORWORX brand, build our new production facility, and create products that set The New Standard in Lighting Controls.

Join Our Mailing List & Receive Updates on The SensorWorx Journey.

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